How to Redirect Learners to Support: Admin and Learner Guide?

This guide will walk you through the process of how admins can set up a redirection link to direct learners to the support page for assistance. Whether it's a technical issue or a question, admins can easily configure a link that takes learners directly to the support resources they need. The article will also explain how learners can use this redirection to access the support they require quickly and efficiently. By following this guide, both admins and learners will have a seamless experience when seeking help.

👨‍💻 Log in to your learning platform as an administrator with your admin credentials.

1. Go to 'Settings'

2. Choose "Learner’s Support" from the available options

3. Ensure that you provide the correct and necessary links.

🤸‍♂️ On the Learner's Dashboard

Now that the redirection link has been set up, let’s guide you through the process from the learner's perspective. Here’s how learners can access the support page from their dashboard.

4. They can click on the 'Support' icon located in the top-right corner. They will be redirected to the support page specified by the admin.