How to Prevent Unexpected Logouts During Assessments and Ensure Test Resumption?

Students may sometimes experience unexpected logouts during full-length or mini-practice tests, especially after being logged into their accounts for seven days. This article explains the reason for these automatic logouts, how to prevent them, and how to ensure that students can resume assessments if they are unexpectedly signed out.

Problem Overview:
Students being logged out during full-length or mini-practice tests is usually caused by the automatic security logout that occurs every seven days. This is a security feature meant to protect student accounts from extended sessions. However, it can interrupt testing if it happens during the middle of an assessment. This article will guide you on how to avoid such interruptions and enable resumption of tests.

Recommended Solutions:

1. Understand the Seven-Day Security Logout

Issue: Every student account is automatically logged out after seven days of use. This periodic security logout can occur while students are in the middle of their tests if the seven-day session limit is reached.

Solution: Be aware that this can impact students if they are taking a test for longer periods. Regular logouts are part of maintaining security.

2. Recommended Precaution Before Starting a Test

Action Step: Have students log out and log back into their accounts before starting any full-length assessments.

Why It Helps: Logging out and logging back in will reset the session, preventing the seven-day logout from interfering with the test.

Note: This issue will not occur if the public URL option is used, but it may happen when using the traditional enrollment method.

3. Enable the "Assessment Resuming" Option

Issue: If the "Assessment Resuming" feature is disabled for the relevant tests, they might face this logout issue.

Solution: Enabling this option will allow students to resume their assessments from the exact point where they were disconnected, whether due to session timeout, connectivity issues, or unexpected power interruptions.

Benefit: This ensures that students do not have to restart the test from the beginning if they are unexpectedly signed out or disconnected.

If you need any help adjusting settings or further assistance, feel free to reach out, and we will be happy to help ensure a smooth testing experience for your students.